Quality is looked upon as a formidable weapon in the battle for the client’s favour. That is why providing quality is a must and why it is high on everyone’s agenda. But as with Excalibur – King Arthur’s legendary sword – wielding the quality sword does not suffice in quite a number of organisations. Only one or two people appear to be able to draw the magic sword of quality from the massive rock and to wield it as an instrument ready for battle, meaning: becoming aware of opportunities and risks. This website highlights the efforts of the law firms that were the first to join. These pioneers managed to raise the quality of the legal service to a high level in a short time and to deal with new problems from a lasting continuity.

If you want to know more about the Dutch quality mark, please download the brochure:
Brochure
 
If you wish to read all about the Dutch legal system and the quality initiatives, please download the following document:
Quality Mark Dutch law firms

• Audit
• bench mark
• Client satis- faction survey
• Quality mark

• A framework of standards has been written on the basis of ‘best practices’, ISO 9001, the INK model and an abundance of existing material at NOvA. This framework represents a set of criteria, and you should make agreements concerning these with your colleagues. Taken as a whole, these agreements actually constitute your quality policy and risk management system. Viadicte makes use of external auditors (Pricewaterhouse Coopers) who evaluate on the basis of an integrated evaluation programme.

• With the use of software application, lawyer’s offices can anonymously compare their financial housekeeping with that of other offices. Thus they can obtain insight into the financial position of their own office in comparison with comparable offices in the fields of, for instance, staff expenses, library expenses, turnovers, sickness leave and so on.

• An extensive survey like the Intomart-surveys only has to be conducted once every four years. In the meantime the offices measure client satisfaction by means of concise evaluations, comparable to the evaluations that must be filled in after courses and congresses. Foundation Viadicte offers example forms to conduct such concise surveys.

• Law practices that have a permanent quality policy receive a Met Recht Tevreden (‘justifiably satisfied’) seal of approval from Viadicte. The seal of approval signifies that your practice complies with the requirements with regard to know-how, integrity and office operations. Moreover, the seal-of-approval programme promotes efficiency and streamlining within your organisation.