Increasing demand for quality

Due to the growing number of laws and regulations and to the complexity of society (employer-employee, consumer-producer, government-civilian, private relationships, multinationals, mergers, stock market regulations and so on) the demand for legal service is increasing considerably. But that does not mean that lawyers can count on work keeping ‘coming in’. Competition is also increasing, both between lawyer’s offices themselves and between lawyer’s offices and other providers of legal services, among which legal advice consultancies, ‘virtual lawyers’, legal aid insurance companies and so on. So there is a good reason to ponder the question what it entails to be a lawyer as a provider of legal service.

  • A framework of standards has been written on the basis of ‘best practices’, ISO 9001, the INK model and an abundance of existing material at NOvA. This framework represents a set of criteria, and you should make agreements concerning these with your colleagues. Taken as a whole, these agreements actually constitute your quality policy and risk management system. Viadicte makes use of external auditors (Pricewaterhouse Coopers) who evaluate on the basis of an integrated evaluation programme.

  • With the use of software application, lawyer’s offices can anonymously compare their financial housekeeping with that of other offices. Thus they can obtain insight into the financial position of their own office in comparison with comparable offices in the fields of, for instance, staff expenses, library expenses, turnovers, sickness leave and so on.

  • An extensive survey like the Intomart-surveys only has to be conducted once every four years. In the meantime the offices measure client satisfaction by means of concise evaluations, comparable to the evaluations that must be filled in after courses and congresses. Foundation Viadicte offers example forms to conduct such concise surveys.

  • Law practices that have a permanent quality policy receive a Met Recht Tevreden (‘justifiably satisfied’) seal of approval from Viadicte. The seal of approval signifies that your practice complies with the requirements with regard to know-how, integrity and office operations. Moreover, the seal-of-approval programme promotes efficiency and streamlining within your organisation.